Expediting Agent - (laredo, texas)
Job Function:
Cross:
Product Functions Full:
Time/Part:
Time:
Full:
time Contract Type:
Regular Employment Job Level:
Entry:
level JOB DESCRIPTION Position Customer Service Agent Name Department Cross Border Direct Line Reporting:
Cross Border Manager/Supervisor Dotted Line Reporting:
Date of Hire Last revision date December 2010 FLSA Status Exempt Non:
Exempt Purpose of Position Tasks Receive and track P.
O.
s from Importers/customer service group for pending shipments Retrieve shipment details from Shipment Communication Platform (SCP) to open file Issue shipment handling instructions to Document Processing staff Answer all customer inquires in accordance with the Customer Service Policy standards Communicate with and ensure release of the freight from ocean/air carriers.
Notify customer / broker of arrival and charges and notify PGAs of arrival (if required) Serve as a liasion between Document Processing and customer regarding all shipment details Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations.
Decision Making Authority Cargo release with carriers Require documents to support import of freight Exception handling by consulting with supervisor Skills and Requirements Excellent communication skills Strong interpersonal skills to effectively interact with Internal and External Customers Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Import) Knowledge of all Panalpina products Thorough and comprehensive knowledge of Panalpina strategy, structure and pricing Good judgment skills and ability to make decisions Team player Proficient in Panalpina forwarding and MS Office applications Date/Signature Employee Date/Signature Direct Line Manager Date/Signature Dotted Line Manager Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Cross:
Product Functions Full:
Time/Part:
Time:
Full:
time Contract Type:
Regular Employment Job Level:
Entry:
level JOB DESCRIPTION Position Customer Service Agent Name Department Cross Border Direct Line Reporting:
Cross Border Manager/Supervisor Dotted Line Reporting:
Date of Hire Last revision date December 2010 FLSA Status Exempt Non:
Exempt Purpose of Position Tasks Receive and track P.
O.
s from Importers/customer service group for pending shipments Retrieve shipment details from Shipment Communication Platform (SCP) to open file Issue shipment handling instructions to Document Processing staff Answer all customer inquires in accordance with the Customer Service Policy standards Communicate with and ensure release of the freight from ocean/air carriers.
Notify customer / broker of arrival and charges and notify PGAs of arrival (if required) Serve as a liasion between Document Processing and customer regarding all shipment details Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations.
Decision Making Authority Cargo release with carriers Require documents to support import of freight Exception handling by consulting with supervisor Skills and Requirements Excellent communication skills Strong interpersonal skills to effectively interact with Internal and External Customers Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Import) Knowledge of all Panalpina products Thorough and comprehensive knowledge of Panalpina strategy, structure and pricing Good judgment skills and ability to make decisions Team player Proficient in Panalpina forwarding and MS Office applications Date/Signature Employee Date/Signature Direct Line Manager Date/Signature Dotted Line Manager Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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