Customer Service and Sales Associate - Convergys (Laredo, TX)
NOW HIRING!!!! Customer Service and Sales Associates $8.
25/hour base pay; $13+/hour based on performance DIMENSION & SCOPE:
Sales Associates interface with customers via inbound or outbound calls or the Internet for the purpose of selling complex products and services.
PRIMARY DUTIES AND
Responsibilities:
Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call Place and/or receive customer inquiries that may require deviation from a script or sales flow process Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Clarify customer requirements; probe for and confirm understanding of requirements or problem Prepare complete and accurate work and update customer file Participate in activities designed to improve customer satisfaction and business performance Update customer records Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
25/hour base pay; $13+/hour based on performance DIMENSION & SCOPE:
Sales Associates interface with customers via inbound or outbound calls or the Internet for the purpose of selling complex products and services.
PRIMARY DUTIES AND
Responsibilities:
Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call Place and/or receive customer inquiries that may require deviation from a script or sales flow process Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Clarify customer requirements; probe for and confirm understanding of requirements or problem Prepare complete and accurate work and update customer file Participate in activities designed to improve customer satisfaction and business performance Update customer records Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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