Dental Front Desk Scheduler
3.
8 Laredo, TX Laredo, TX Full-time Full-time From $12 an hour From $12 an hour As our front desk scheduler, you will be responsible for confirming and scheduling patients, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary.
You strategically schedule appointments that enhance the patients experience and promote smooth operations.
Our Scheduling Agents are often the first point of contact for customer service issues; therefore, a commitment to customer satisfaction and an ability to make quick and accurate decisions is required.
Primary
Responsibilities:
Schedule and confirm appointments for patients.
Make outbound scheduling calls in a polite and professional manner.
Obtain and enter accurate demographic information into Patient File (address, telephone number, name of insurance or self-pay status).
Schedule appointments correctly - review appointment date, time, location, and provider name with caller.
Answer questions and offer other information, as requested, to provide patient-focused service.
Acts as a liaison for the patients and the practices:
Direct calls to other departments as needed.
Use sound judgment in handling calls.
Maintain patient confidentiality and abide by HIPAA best practices.
Assist with Front Desk duties as needed.
Other duties as assigned.
Knowledge, Skills, & Experience Requirements:
High school diploma or equivalent required.
Bilingual in English and Spanish.
Two years of customer service or related experience preferred.
One year experience in call center/scheduling preferred.
Ability to sit for extended periods of time at a workstation in a call center/ office environment.
Position Type:
Non-exempt, Full-time Job Type:
Full-time Pay:
From $12.
00 per hour
Benefits:
Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Healthcare setting:
Clinic Dental office Schedule:
8 hour shift Monday to Friday Weekends as needed
Experience:
Customer service:
1 year (Preferred) Language:
English and Spanish (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Laredo, TX Laredo, TX Full-time Full-time From $12 an hour From $12 an hour As our front desk scheduler, you will be responsible for confirming and scheduling patients, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary.
You strategically schedule appointments that enhance the patients experience and promote smooth operations.
Our Scheduling Agents are often the first point of contact for customer service issues; therefore, a commitment to customer satisfaction and an ability to make quick and accurate decisions is required.
Primary
Responsibilities:
Schedule and confirm appointments for patients.
Make outbound scheduling calls in a polite and professional manner.
Obtain and enter accurate demographic information into Patient File (address, telephone number, name of insurance or self-pay status).
Schedule appointments correctly - review appointment date, time, location, and provider name with caller.
Answer questions and offer other information, as requested, to provide patient-focused service.
Acts as a liaison for the patients and the practices:
Direct calls to other departments as needed.
Use sound judgment in handling calls.
Maintain patient confidentiality and abide by HIPAA best practices.
Assist with Front Desk duties as needed.
Other duties as assigned.
Knowledge, Skills, & Experience Requirements:
High school diploma or equivalent required.
Bilingual in English and Spanish.
Two years of customer service or related experience preferred.
One year experience in call center/scheduling preferred.
Ability to sit for extended periods of time at a workstation in a call center/ office environment.
Position Type:
Non-exempt, Full-time Job Type:
Full-time Pay:
From $12.
00 per hour
Benefits:
Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Healthcare setting:
Clinic Dental office Schedule:
8 hour shift Monday to Friday Weekends as needed
Experience:
Customer service:
1 year (Preferred) Language:
English and Spanish (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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